Common Queries

You Asked, We Answered

What are the payment options?

We accept all major cards including Visa, Mastercard, Amex, Diners, PayPal, and Afterpay through our website store. If you would prefer to pay via bank deposit, please send us a message and we'd be happy to accommodate.

What is your return policy?

We don't offer returns for change of mind, but if there's something not quite right with your order, let us know and we'll be happy to assist.

Where do you deliver to?

We offer delivery Australia wide.

Due to the nature of our products being extremely fragile and needing to remain upright, we're a bit hesitant to send overseas.  But if you're confident that the shipping company won't be too rough with your package, drop us a line and we'll discuss sending it as securely packaged as possible.

What is the expected delivery times?

We dispatch all orders within 24 hours.

For Australia wide, expect your flowers within 5-7 days. We do also offer express delivery of 1-3 days. These are the typical delivery timeframes, but these can occasionally be delayed due to seasonal freight peak periods.

Can I order this as a gift for someone else?

Absolutely. When you proceed to checkout, in the "Special Instructions Section", just let us know that it's a gift, and provide us with the recipients Name and Delivery address, and we'll be happy to assist.

Can I collect my order?

Yes. Just select Pick Up at the time of placing your order. We'll then contact you with the pick up address details. Pick up location is in Brisbane.

Do you deliver to PO Boxes or Parcel Lockers.

No. Due to the nature of this product, we can only deliver to a physical address.

Do you make custom arrangements?

Absolutely. We can make any arrangement you like. You can request your favourite flowers, colours, or any other specific thing you'd like. You can even supply your own pot, and we'll make an arrangement in that.

Do you make table arrangements for Weddings?

Yes. We can make any type of arrangement, in any colour or theme to suit what you have in mind. We know you've already got that image in your mind of what you want your tables to look like, so just get in touch and we'll help take that image in your mind, and turn it into reality.